Employment Law Answering Service for Careful Intake
Our employment law answering service collects parties' names before limited intake and routes legal questions to your attorneys. Hear the receptionist in the browser demo, then request a free trial to configure employee and employer intake instructions.
Handle employee and employer inquiries within your scope
Your receptionist follows your firm's practice scope when employees or employers call. It asks for names first, collects approved details and leaves conflict and representation decisions to attorneys.
- Practice boundariesTell callers which employment matters your firm handles using your approved information.
- Names before detailsGather party names for review before asking about the workplace issue.
- Attorney reviewRoute case questions to your lawyers rather than assessing a caller's position.
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An employee may call about dismissal while an employer calls about a workplace dispute. Your receptionist answers according to the services your firm actually offers, whether you act for employees, employers or both. It does not treat an inquiry as agreement to represent the caller.
Parties' names come before the firm's approved matter questions. This gives your attorneys information to review potential conflicts without asking the caller for an unrestricted account. Routine requests can become consultation bookings or callback messages, while matters meeting your urgency criteria follow your contact instructions.
Collect names before discussing a workplace matter
Your receptionist opens with the virtual assistant and recording notices, requests names and follows your limited intake questions. It then books a consultation or passes the request to counsel.
- Disclose the assistantState the virtual assistant and recording notices at the call's opening.
- Request party namesCollect names before the workplace details your firm authorizes for intake.
- Hand off questionsTake a message or book a consult without answering legal deadlines.
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For a new workplace inquiry, your receptionist asks for the names your firm needs to review the parties involved. Only then does it ask the limited matter questions in your instructions. It states that the call does not create an attorney-client relationship.
A caller asking whether a claim is valid is directed toward attorney review rather than given an assessment. Your receptionist can book into Google Calendar or take details for a callback. Email and app push notifications give your team a summary and urgency tag to support its review.
Define employee intake, employer intake and urgency rules
You set the client groups and employment matters your firm handles, then specify intake questions and escalation contacts. Your forwarding choices determine which calls the receptionist receives.
- Client groupsSpecify whether your practice accepts employee inquiries, employer inquiries or both.
- Intake scopeDefine names and limited questions your attorneys need for an initial review.
- Contact instructionsSet urgency criteria, consultation preferences and the order for reaching your team.
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During onboarding, explain your practice scope and consultation process alongside your hours and urgent contact instructions. We use that chat and your website to build the receptionist's firm knowledge. The information you supply controls what it can say about the work you accept.
Choose forwarding for all calls or just busy, unanswered or after-hours calls. Test both an employee inquiry and an employer inquiry against your instructions, using invented details. The onboarding overview explains setup, and you can revise settings by telling the AI what to change.
Leave filing deadlines and claim assessments to attorneys
Your receptionist does not calculate filing deadlines, assess workplace claims or advise either side of a dispute. It passes those questions to your attorneys and follows your urgency instructions.
- No claim evaluationYour attorney decides what a workplace account means after reviewing it.
- No timing adviceRecord deadline concerns without calculating dates or telling callers to wait.
- No representation decisionCollecting names and booking consultations leaves acceptance with your firm.
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Someone may ask whether dismissal was lawful or how long they have to act. Your receptionist does not answer either question, suggest a filing date or assess the caller's rights. It explains that an attorney will review this and get back to you.
If a concern meets your firm's urgency criteria, the receptionist follows your warm transfer or paging instructions. This routing does not replace an attorney's judgment about timing. Your team supervises the service and reviews summaries because the AI can make mistakes. Keep a backup way for callers to reach you.
Hear the intake boundaries, then test your practice scope
Try the browser demo to hear how a request for case advice is handled. Request a free trial for your employment practice and review test calls against your instructions.
- Ask about a caseHear the fictional demo decline an assessment and offer attorney review.
- Supply firm rulesDefine who you represent and the questions permitted during initial intake.
- Check both inquiriesTest employee and employer requests before using your configured forwarding coverage.
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Open the fictional case-question demo and ask whether the caller has a case. Listen for the boundary between gathering information and evaluating a legal claim. No account is needed for the demo, and fictional names keep actual workplace information out of your test.
To try instructions specific to your practice, request a free trial for employment intake; we'll email your sign-in link when ready, followed by the onboarding chat. The free trial will include 100 minutes over 14 days. A card is required before call forwarding is activated. Review your test summaries and refine intake questions before taking live calls.
Questions
Can the receptionist handle both employee and employer callers?
You specify which groups and matters your practice handles. Your receptionist uses that scope when answering, requests parties' names first and follows the limited questions you authorize. It does not decide whether the firm can represent someone; your attorneys review conflicts and make the acceptance decision.
Does it check for employment law conflicts?
It requests parties' names before collecting substantive details so your firm has information for its conflict review. This is information collection, not an automated clearance decision. Your attorneys determine whether there is a conflict and whether further intake or a consultation should lead to representation.
Will it tell a caller how long they have to file?
No. Your receptionist does not calculate deadlines, explain limitation periods or advise a caller about when to act. It records the concern and routes it under your firm's urgency instructions. An attorney reviews the question and provides any legal guidance directly to the caller.
Will callers know they are speaking with AI?
Your receptionist identifies itself as a virtual assistant at the start of the call and gives the recording notice. Those opening notices cannot be switched off. It also makes clear that the call does not create an attorney-client relationship, while following the intake questions your firm provides.
Can we try our own employment intake questions before committing?
Request a free trial to configure your practice scope and questions, then make test calls using fictional information. The trial will last 14 days and be capped at 100 minutes. A card is required before forwarding goes live. The subscription is month to month, with cancellation available online.
Try intake for your employment practice
Use the browser demo to hear the legal advice boundary. Then request a free trial to test your firm's employee and employer intake instructions.
Hear a sample intake Request a trial
Free trial on request: 14 days, up to 100 minutes